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Frequently Asked Questions

How long will it take to dispatch my order?

We will carefully personalise your order and post it 2nd Class within 2-3 working Days.  However we will aim to dispatch your order much sooner if we can!

Can I collect my order from your shop to save on delivery costs?

We are very sorry we no longer have a shop open to the public, we now operate from our beautiful Pet and Smoke Free Craft Studio which allows us to remain competitive with our prices.

Can I have extra Characters for my Personalisation if the standard amount is not enough?

We have set a limit on the Characters available for each that works best.  However please email or call us if you would like extra characters to see if this is possible...however please note, this may mean your text may be smaller than the sample shown and possibly laid out differently.

I have given you the wrong spelling, can I change it?

Please contact us as soon as you realise you have made a mistake.  If we have not yet processed your order we will gladly amend this for you.

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